Ok, I admit that I’m not above using a sensationalist title to get your attention, but… This actually does have a tie in with Vacation Rentals. In fact, the less catchy title is Customer Service: Why Professionally Managed Matters in Vacation Rentals – Part III.
Sure you can rent a vacation home directly from the owner, but what if you need some help while you are there? Professionally managed vacation rentals come with a Front Desk and 24 hour on-site support. That means there is someone there to greet you when you arrive and answer all of your questions, and just as importantly, someone there to help with your needs during your stay. Need some extra towels? Coming right up. Want some recommendations on where to eat? Most Property Managers will not only have recommendations, but can also show you how to take advantage of the “local specials” and discounts. Have a toaster break? They’ll have a new one in your unit the next day. Need something special to accomodate your party like a Baby crib or High Chair? Many Property Managers have them on site, and will have them waiting for you in your unit.
The point is that Professional Property Managers are in the Hospitality Business. Their jobs are to ensure that guest enjoy their vacations and have a good time, not spend their vacation trying to figure out how to work the hot tub or find the lights in the basement. Joe Ballstaedt, President of Park City based Resorts West reports that their Private Concierge Service is the most important part of their operation, and is growing more important every year. “We provide our guests with the services and amenities that they would expect to get if they were in a hotel,” explained Joe. “We offer our guests personalized on-site check-in, grocery delivery services, equipment rentals delivered to their vacation rental, dinner and spa reservations – even luggage delivery!”
So whether you want to be catered to with full concierge services, or just want someone to call if you lose your key, be sure to book a Professionally Managed Vacation Rental…. Which brings us to our Story Headline. This funny “rescue story” is shared with us by Ashley McClain of Colorado Rocky Mountain Resorts:
Last year in mid-February around 2:30-3:00 AM I get a call on the on-call phone from a distressed guest who explains that her and her party have locked themselves out of their condo in Breckenridge! I assured them that it’s not a problem and that I would meet her at our office to give her an additional set of keys. Although she was hesitant at first, which I assumed was because it was a full on blizzard outside, she agreed to meet me. As I pulled up to our office I noticed she was already parked out front with the engine running. I opened the office, turned on the lights and opened the front door so she could come in. I waited for a couple of minutes and eventually proceeded to go out to her car as she apparently didn’t want to get out of her car. As I walked up to her car - I noticed she was naked and the only one in the car! A little embarrassed, I asked her where the rest of her party was (there were 4 adults when I checked them in and they were suppose to be locked out). She explained that they had “poached” the already closed hot tub for some skinny dipping fun and only when they got out did they realize that they had locked themselves out! The rest of the party was sitting NAKED in the hallway of the condo building waiting for her to return! Embarrassed and cold, she thanked me and drove away.
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Thanks for taking such good care of our guests Ashley!
VacationRoost is the largest online marketplace for Professionally Managed Vacation Rentals, and all of our vacation homes have on-site management. To find your perfect vacation home visit www.vacationroost.com, or call 1-888-33ROOST!
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Don’t Get Caught Naked in the Snow!!!
Ok, I admit that I’m not above using a sensationalist title to get your attention, but… This actually does have a tie in with Vacation Rentals. In fact, the less catchy title is Customer Service: Why Professionally Managed Matters in Vacation Rentals – Part III.
Sure you can rent a vacation home directly from the owner, but what if you need some help while you are there? Professionally managed vacation rentals come with a Front Desk and 24 hour on-site support. That means there is someone there to greet you when you arrive and answer all of your questions, and just as importantly, someone there to help with your needs during your stay. Need some extra towels? Coming right up. Want some recommendations on where to eat? Most Property Managers will not only have recommendations, but can also show you how to take advantage of the “local specials” and discounts. Have a toaster break? They’ll have a new one in your unit the next day. Need something special to accomodate your party like a Baby crib or High Chair? Many Property Managers have them on site, and will have them waiting for you in your unit.
The point is that Professional Property Managers are in the Hospitality Business. Their jobs are to ensure that guest enjoy their vacations and have a good time, not spend their vacation trying to figure out how to work the hot tub or find the lights in the basement. Joe Ballstaedt, President of Park City based Resorts West reports that their Private Concierge Service is the most important part of their operation, and is growing more important every year. “We provide our guests with the services and amenities that they would expect to get if they were in a hotel,” explained Joe. “We offer our guests personalized on-site check-in, grocery delivery services, equipment rentals delivered to their vacation rental, dinner and spa reservations – even luggage delivery!”
So whether you want to be catered to with full concierge services, or just want someone to call if you lose your key, be sure to book a Professionally Managed Vacation Rental…. Which brings us to our Story Headline. This funny “rescue story” is shared with us by Ashley McClain of Colorado Rocky Mountain Resorts:
Last year in mid-February around 2:30-3:00 AM I get a call on the on-call phone from a distressed guest who explains that her and her party have locked themselves out of their condo in Breckenridge! I assured them that it’s not a problem and that I would meet her at our office to give her an additional set of keys. Although she was hesitant at first, which I assumed was because it was a full on blizzard outside, she agreed to meet me. As I pulled up to our office I noticed she was already parked out front with the engine running. I opened the office, turned on the lights and opened the front door so she could come in. I waited for a couple of minutes and eventually proceeded to go out to her car as she apparently didn’t want to get out of her car. As I walked up to her car - I noticed she was naked and the only one in the car! A little embarrassed, I asked her where the rest of her party was (there were 4 adults when I checked them in and they were suppose to be locked out). She explained that they had “poached” the already closed hot tub for some skinny dipping fun and only when they got out did they realize that they had locked themselves out! The rest of the party was sitting NAKED in the hallway of the condo building waiting for her to return! Embarrassed and cold, she thanked me and drove away.
VacationRoost is the largest online marketplace for Professionally Managed Vacation Rentals, and all of our vacation homes have on-site management. To find your perfect vacation home visit www.vacationroost.com, or call 1-888-33ROOST!
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